We offer free shipping on all orders over £90 to customers that are not in any group that receives a discount.
We offer free shipping to all breeders on orders over 36kg which equates to 72+ packs of frozen food (500g). If you find you have ordered 72 packs + but your order contains bones etc please note that bones may weigh between ~150-200g and so therefor the free shipping threshold would be more than 72 packs.
The Wolf Tucker brand stands for quality above all else. We aim to provide you with a paramount service and excellent nutrition for you dog. If your product is faulty, damaged in transit or is different from the description advertised on our website then we will be happy to arrange either a replacement, a refund or store credit. Please report all complaints within 48 hours of delivery. Refunds and replacements will only be given if the customer notifies us of their complaint within two days of receiving their product by contacting us on 01243 641 983 or by contacting us
Please note that refunds generally take 7-10 working days however it may take up to 30 days depending on your card issuer.
Please include your order number, the reason for your return and any batch numbers.
If you plan to return the product to us due to other reasons that Wolf Tucker are not held responsible for then the cost will be solely at the responsibility of the customer. The items will be required to be sent via next day delivery in an insulated box in a frozen state. Wolf Tucker cannot re sell any items once they have left their premises so no refund will be offered.
If you feel that you require a refund or replacement due to disappointment in our food then please return the item to us in its original packaging. We would also ask for a full explanation as to why you are unhappy with the product, so we can use this in a constructive way to ensure problems do not arise in the future. If everything is in order, we will refund your order within 24 working hours.
You will need to advise us of any batch codes referring to any product you raise a complaint about, the batch codes are paramount in order for us to investigate your complaint further.
If your order is yet to be shipped and you wish to cancel the order, please contact us directly by telephone. We will immediately refund your order. A refund may take up to five days to show in your bank account.
Any costs of returning the item to us will be non-refundable.
